iCarol Telephony Integration allows you to integrate your telephone system directly and seamlessly into your iCarol system. This training covers the following:
Overview of iCarol Telephony Integration
Overview additional software needed to subscribe to iCarol Telephony Integration
A live demo of different use cases for iCarol Telephony Integration
What is the Telephony Integration feature? iCarol can work with you to integrate your telephone system directly and seamlessly into your iCarol system. Telephony integration is as simple as: A call comes into your contact center, and iCarol accepts a ...
Managing Resources - Part I - Resource Database Overview This session will be the first in a series on Managing Resources. Part one will focus on understanding what a resource database is, with an emphasis on Resource Structure in iCarol and an ...
During this training participants will learn how to navigate the iCarol Help Center to promote self-guided learning and conversations with the iCarol team and other customers. We will discuss: Finding training materials using the Knowledge Base ...
There are fourt parts to the iCarol Statistics and Reporting webinar series: Introduction To Reporting - Part 1 Advanced Reporting: Statistics – Analysis Area - Part 2 Advanced Reporting: Contact Record Data Exports - Part 3 Advanced Reporting: ...
The Public Web Form feature allows you to offer an additional method of contact to your organization. Website visitors complete a Public Web Form that when submitted pushes information directly into your iCarol system. This feature seamlessly ...