During this training participants will learn how to navigate the iCarol Help Center to promote self-guided learning and conversations with the iCarol team and other customers. We will discuss:
Finding training materials using the Knowledge Base
Submitting Tickets and starting Live Chats with the iCarol Support Team
Communicating with the iCarol Product Management Team and other iCarol customers in the Community
Premier Support and Professional Service Engagement options
What is the iCarol Help Center? The iCarol Help Center offers access to: Knowledge Base: a collection of help articles and video tutorials to assist in learning and using iCarol Community: a place to share tips and tricks and ask and answer questions ...
During this training participants will learn: What is the Help Center Support Tickets Knowledge Base and Training Plans Community Additional Support Options
There are fourt parts to the iCarol Statistics and Reporting webinar series: Introduction To Reporting - Part 1 Advanced Reporting: Statistics – Analysis Area - Part 2 Advanced Reporting: Contact Record Data Exports - Part 3 Advanced Reporting: ...
During this training participants will learn: What is an API? What can an API do? How to setup an iCarol Resource or Contact Record API What are some real use cases with the iCarol Resource API? What are some real use cases with the iCarol Contact ...
This update is part of our modernization project, aimed at enhancing all areas of iCarol by using newer technology to offer a more modern and accessible experience. The new Homepage is designed to help you... Navigate to common areas quickly in the ...