During this training participants will learn how to navigate the iCarol Help Center to promote self-guided learning and conversations with the iCarol team and other customers. We will discuss: Finding training materials using the Knowledge Base ...
What is the iCarol Help Center? The iCarol Help Center offers access to: Knowledge Base: a collection of help articles and video tutorials to assist in learning and using iCarol Community: a place to share tips and tricks and ask and answer questions ...
Part I - Help Seeker Profiles During this training we will begin to learn about the Help Seeker Profile feature, including: What are Profiles? Repeat vs Non-Repeat Profiles How to Create a Profile How to Edit/Update profile Note, the recording for ...
Training Plan: Statistics, Exports and Reports The information in this training plan is meant to be reviewed by your organization, and used as guidance on what should be included in your individualized training materials created for your users when ...