During this webinar, participants share their thoughts and ideas about what is working and what isn’t regarding remote working, including the following topics:
Management's role in remote work success
Policies
Setting expectations
Technology/Security
Communicate, communicate, communicate
Training and onboarding
Encouraging connectivity
How different features in iCarol can support you and your team
Managing Resources - Part I - Resource Database Overview This session will be the first in a series on Managing Resources. Part one will focus on understanding what a resource database is, with an emphasis on Resource Structure in iCarol and an ...
During this training, participants will learn about: Part I - Overview of Contact Form Version Settings Contact form settings found on the Calls tab in Admin Tools definitions of Categories, Groups and Fields editing/managing contact forms Category, ...
Documenting Interactions with Contact Forms - Part I During this training, participants will learn how to use the Contact Forms in their iCarol system to document the interactions they are having, including: Creating a Contact Form Saving a Contact ...
During this training we will discuss: Live Chat and SMS/Text Messaging similarities and differences Pre and Post Surveys Managing Messaging Settings & Standard Messages Handling Messaging Conversations Reporting on Messaging
During this training participants will learn: Questions you need to ask yourself before you get started Different ways to set up the ReferralQ Settings related to your ReferralQ When to use the Provider Portal Settings related to Provder Portal