Training Plan: Live Chat The information in this training plan is meant to be reviewed by your organization, and used as guidance on what should be included in your individualized training materials created by you for your users when learning how to ...
Training Plan: SMS/Text Messaging The information in this training plan is meant to be reviewed by your organization, and used as guidance on what should be included in your individualized training materials created by you for your users when ...
General Messaging Settings Each Live Chat and SMS/Text Portal in your system has associated 'General Settings', as follows: From the main Messaging page, click the ‘IM and SMS Settings’ link in the top right corner of the page Select the named portal ...
During this training, participants will learn: how a help seeker starts a chat or SMS/Text conversation how a Vols-Staff person assumes a conversation how to interact with a help seeker during a conversation how to log the conversation in the contact ...
What is Live Chat/Instant Messaging (IM)? Live Chat or Instant Messaging is a way for a help-seeker to talk with a volunteer-staff user by typing or using other input methods to enter and send text over the internet. Help-seekers may access Live Chat ...