Shift Email Notifications

Shift Email Notifications

Shift Email Notifications & Related Settings

There are several Shift Email Notifications that can be configured for your organization. The settings for these notifications are found in two areas:
  1. Admin Tools - Shifts tab: system wide settings that are applied to all users
  2. Vols-Staff Profile - Notifications panel: individual settings that are unique to each user
To access the Admin Tools - Shifts tab settings, complete the following steps:
  1. As an Admin level user click the 'Admin Tools' link in your left side menu
  2. Click the 'Shifts' tab at the top of the page
  3. Review the settings on this page under the 'Signing up and substitutions', 'Email reminders an announcements', and 'Your message shown on monthly calendar and reminder emails' sections, and configure them according to your organizations processes
  4. Click the 'Save all settings' button at the top of the page
To access the Vols-Staff Profile Notifications panel settings, complete the following steps:
  1. As a user with permission to edit other user profiles, click the 'Vols-Staff' link in your left side menu
  2. Select the user profile you wish to edit
  3. When viewing the profile you wish to edit, go to the Notifications panel to review and configure the notifications related to Shifts
  4. Click the 'Save' button at the top of the page

Shift Notification Email Settings Explained

'Shift reminder' emails

  1. This setting on the Vols-Staff Notifications panel is sent according to the Admin Tools - Shifts tab settings configured for '___ send an email reminder to each person on shift' and 'Your message shown on monthly calendar and reminder emails'

'Shift calendar is open' emails

  1. This setting on the Vols-Staff Notifications panel is sent according to the Admin Tools - Shifts tab settings configured for '___ upcoming month(s) are open for registrations' and '# day of the current month, open another month ... after: time' 

'Shift substitution request' emails

  1. This setting on the Vols-Staff Notifications panel is sent according to the Admin Tools - Shifts tab settings configured for '___ or more before shift, person can ask for substitute' and  '___ email everyone when someone asks for a substitute'

Someone missed a shift (Admins & Supervisors only)

  1. This setting on the Vols-Staff Notifications panel is only available to Admin and Supervisor level users. It is sent when a user is registered for a Shift, if they don't submit any Contact Records during the scheduled shift time. In other words, if a user logs into iCarol during their scheduled shift but they don't submit any contact records during the time they're logged in, then this email notification will still be sent. 

    • Related Articles

    • Monthly Shift Report

      What is the Monthly Shift Report By setting shift expectations in Admin Tools > Shifts tab, iCarol will track whether or not each person is meeting these expectations or not. Then every month, Admins and Supervisors will get an email showing you who ...

    • New Shifts: Create, Edit or Delete Shift Templates

      Shifts Overview The Shifts feature within iCarol allows administrators to create a schedule of when and how many volunteer or staff users are needed at any given time. Volunteer or Staff users can be assigned to Shifts or can be allowed to sign up ...

    • Email Notifications

      How to Manage Vols-Staff Email Notifications Email notifications about various features within your iCarol system can be customized in your Vols-Staff profile, under the Notification tab. There are different notifications available depending on the ...

    • Messaging Notifications

      New Messaging Conversation Pop-Up Notifications (Audio) Users will receive new conversation pop-up notifications, as long as they have permission to access the related Messaging Portal. These pop-ups make users aware of when new Messaging ...

    • SMS/Text Notifications

      Enable SMS/Text Notifications to Users After the SMS/Text Notifications to Vols-Staff feature is enabled in your system, notifications can be sent automatically from iCarol directly to a user's cell phone. To enable the SMS/Text Notifications to ...