Email notifications about various features within your iCarol system can be customized in your Vols-Staff profile, under the Notification tab. There are different notifications available depending on the Security Level set in your vols-staff profile, and how your Advanced Security Settings are configured.
To see what notifications are available to you, and to configure your settings to receive or block email notifications, complete the following steps:
- From the main Vols-Staff page, find the name of the profile you wish to edit, using the list or the search bar and filters to locate the profile; click the first name to view the profile once you find it it
- Inside the profile, click the 'Edit' button at the top of the page
- Go to the 'Contact Info' panel of the profile and make sure the checkbox 'This email address is real' is selected
- Note, you can enter two email addresses in the profile; if one of the email addresses in the profile is fake and one is real, as long as this checkbox is selected, then iCarol will send email notifications to your real email and ignore the fake one
- Go to the 'Notification' panel of the profile; select a checkbox next to each notification you wish to receive, and deselect the check boxes for any notifications you don't wish to receive
- Click 'Save'
How to Manage Email Communications from iCarol
iCarol regularly sends out important email communications about any of the following topics:
- Blog Digest
- Best Practices
- iCarol Webinars, News, Features, and Enhancements
- Industry News
- System alerts and notifications, including communications related to Unplanned Outages
When you receive these emails, you will have the opportunity to "opt-out" at any point by clicking a link at the bottom of the email. To comply with anti-SPAM laws, we only send these emails to users who have explicitly opted in to receive them and you can
click here to manage your preferences.
Troubleshooting: Why do I no longer receive email notifications from iCarol?
If vols-staff are not receiving emails, it is possible emails sent from iCarol are being blocked. Some common reasons for blocked messages are:
- email program
- network
- internet service provider
- full mailbox
Admin security level users can verify if an email address has been blocked by completing the following steps:
- Choose 'Admin Tools' from your left side menu
- Choose the 'Setup' Tab
- Under the Volunteer and Staff Management section, choose the to 'Manage bounced email addresses'
From here you filter to show disabled accounts or no longer in service accounts, and you will see a list of names and email addresses that have bounced, the reason given by the receiving email server as to why the email bounced, the date it bounced, and an option to remove the email address from the bounce list.
If the email address is blocked, you can unblock it. However, it's recommended to resolve the initial cause for the blocked emails, if not the system will block the email again. iCarol is obligated by anti-spam laws to stop sending emails when we receive bounced messages.
Tip: If your vols-staff receive emails from your agency server (this means the domain name of their email address is your agency name in some form, ex. @ElmdaleHelpline.com, it will be helpful to whitelist our outgoing email server, which is: sendgrid.net, smtp.sendgrid.net, and sendgrid.com. Doing this will ensure that iCarol emails won't be blocked by your email server.
It is up to you to determine what is causing the emails to be blocked, and how to unblock the initial reason it was blocked. If you are unable to determine this on your own, someone from your IT department will be able to assist you further.