How to take a screen shot
How to take a screenshot
Taking and sharing screenshots is a great way to provide a visual example to compliment written instructions. Screenshots are often used in training materials and can help the iCarol Support Team understand issues you may be having.
There are many ways to take screenshots, and instructions vary based on the operating system you use, and its version. Below you will find basic instructions, for how to take a screenshot on two common operating systems. If you use something different, a online search should provide instructions for your system.
Instructions for Microsoft Windows:
Instructions for Apple Macintosh:
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