Virtual Private Network (VPN)

Virtual Private Network (VPN)

What is a Virtual Private Network (VPN)?

Virtual Private Networks otherwise known as VPNs create a encrypted tunnel between your computer/server and an external server. VPNs are often used by customers subscribing to Data Replication to further sure data in transit between iCarol servers and the customers server.

Setup a Virtual Private Network (VPN)

Due to the secure and technical nature of creating a VPN tunnel between iCarol servers and your own, it is essential that your IT Department/Network Administrator be engaged throughout the setup. 

Step 1: iCarol will provide a worksheet asking for information about your network that will aid in the configuration of the VPN tunnel. Some of the information asked of your Network Administrator will include:
  1. Names and contact information for the Primary Technician(s) of your network
  2. Information about endpoints including the Device model and firmware version
  3. IPsec parameters such as IP address, authentication methods, modes, tunnel type and IKE version
Step 2: iCarol will request at least one (1) meeting between our engineers and your Network Administrator to build and test the configuration.

Step 3: Once the connection is confirmed and active, additional configuration will begin that will use the VPN tunnel, such as Data Replication.

Note, this feature may have an additional cost associated with it. If your organization is interested in enabling this feature, then a designated Support Contact from your organization can go to 'Help' in the left side menu and submit a case to request more information.

    • Related Articles

    • Data Replication

      What is Data Replication? Data Replication is a near real-time copy of the Resource or Contact Record data stored in the iCarol servers to an external local or cloud-based Microsoft SQL Server Instance. Using SQL Server transactional replication, as ...

    • Diagnose Reports of Slowness in iCarol with Inspect - Network - Waterfall details

      OBJECTIVE: If slowness is experienced in iCarol, the following steps can be taken to investigate and help determine if the slowness is a result of the iCarol server, or the user’s internet/network connection, by using the Inspect > Network > ...

    • iCarol IP Addresses and Ports

      iCarol IP Addresses and Ports Some clients may need to know the specific IP addresses and ports iCarol uses to ensure their network and firewall settings are set correctly to allow users access to iCarol. The features that may benefit from IP ...

    • Email Notifications

      Managing Email Notifications and Delivery in iCarol Configuring Vol/Staff Email Notification Preferences Email notifications can be customized within each Vol/Staff profile. Available notifications vary depending on the profile's Security Level and ...

    • Resource API

      What is an API? Although there are a variety of ways to get data in and out of iCarol on a one-time basis, we also offer a method that significantly increases your options: the iCarol Application Programming Interface (API). With this API, you can ...