Training Plan: SMS/Text Messaging

Training Plan: SMS/Text Messaging

The information in this training plan is meant to be reviewed by your organization, and used as guidance on what should be included in your individualized training materials created by you for your users when learning how to use iCarol. Using the Knowledge Base articles linked below result in great success when teaching users about how iCarol works.You may want to use one or all of these Knowledge Base articles below to help you learn how to manage your SMS/Text Service as well as how to assume, handle, and document and submit two-way SMS/Text conversations in iCarol.

Please sign into iCarol before selecting any of the links below.

SMS/Text Messaging Training Plan for Admins

1. SMS/Text Messaging General Information
   
2. Managing SMS Settings and Automated Messages
3. Messaging Status and Shifts 
   
4. Enable a user for Messaging
   
5. Messaging Notifications 
   
6. Create custom Standard Messages
   
7. What is the Pre-Text Survey
   
8. What is the Post-Text Survey
9. Testing SMS/Texting
   
10. Industry Training: Texting for Non-Profits: Compliance in a Complex World
    
11. Industry Training: Changing Times- Bringing Online Emotional Support to your Crisis Intervention Service
    
12. Industry Training: Marketing Methods That Boost Your Chat/Text Engagement

SMS/Text Messaging Training Plan for Standard Users/Everyone:

1. How to Enable Messaging Notifications
2. How to Assume and Submit Messaging Conversations
3. How to conduct a Test Chat or Text
   

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