Training Plan: Live Chat The information in this training plan is meant to be reviewed by your organization, and used as guidance on what should be included in your individualized training materials created by you for your users when learning how to ...
During this training, participants will learn: how a help seeker starts a chat or SMS/Text conversation how a Vols-Staff person assumes a conversation how to interact with a help seeker during a conversation how to log the conversation in the contact ...
During this training we will discuss: Live Chat and SMS/Text Messaging similarities and differences Pre and Post Surveys Managing Messaging Settings & Standard Messages Handling Messaging Conversations Reporting on Messaging
Live Chat Help Seeker Connection Status This functionality was enhanced in April 2019. In Messaging 1.0 and 2.0 Live Chat conversations, a 'Connection Status' message appears within the iCarol vols-staff conversation window, indicating if the Live ...
What is Live Chat/Instant Messaging (IM)? Live Chat or Instant Messaging is a way for a help-seeker to talk with a volunteer-staff user by typing or using other input methods to enter and send text over the internet. Help-seekers may access Live Chat ...