How to temporarily switch your security level

How to temporarily switch your security level

How to temporarily switch your security level

Admins can switch security levels temporarily, to see how other vols-staff members view your iCarol system.
Steps to temporarily switch your security level:
  1. Click Admin Tools from the left side menu
  2. Click the Tools tab
  3. Under the heading Switch your Role, select the desired security level from the drop down menu that you want to view (trainee, standard, enhanced, supervisor)
  4. Click on "Go" and you can now navigate through the system and see what a worker with the selected security level sees
  5. To restore your Admin security status, sign out by clicking "Exit" and sign back in to iCarol
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