There are fourt parts to the iCarol Statistics and Reporting webinar series: Introduction To Reporting - Part 1 Advanced Reporting: Statistics – Analysis Area - Part 2 Advanced Reporting: Contact Record Data Exports - Part 3 Advanced Reporting: ...
Training Plan: Statistics, Exports and Reports The information in this training plan is meant to be reviewed by your organization, and used as guidance on what should be included in your individualized training materials created for your users when ...
During this training, participants will learn: what reports and charts are available on the Analysis tab in Statistics how to filter reports how to use the ranked bar chart how to use call content filters how to export data, and specifically, contact ...
Statistics: Understanding How Needs and Referrals appear in 'Caller Needs based on Taxonomy' Reports OBJECTIVE After you complete this training course you will have a comprehensive understanding on: the most common types of referrals saved in your ...