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Password Requirements and Reset
Password Requirements Password must NOT include the vol-staff accounts first or last name Passwords must be at least 12 characters long, and include each of the following characters at least once: lowercase character (a-z) uppercase character (A-Z) ...
Sandbox System
What is a Sandbox System? If you plan to make a number of changes or additions to the way your business flows and want to see how things will eventually change in your system before rolling them out to your live system, you might opt to set up an ...
Program divisions
What is a Program? A Program is a subset of your organization's services that has its own pool of staff & volunteers, shift calendars and even call reports and caller profiles. Program Examples: Teen Helpline, Gambling Addiction Line, Drop-in ...
Messaging Post-Text Survey
What is the Post-Text Survey? When you have one or more SMS/Text Portals using Messaging 2.0, you can setup post-text survey questions for each portal. When you setup a post-text survey, the following happens: at the end of the conversation your help ...
Diagnosing and Reporting Slowness in iCarol
Reporting Slowness in iCarol Sometimes you might notice iCarol isn’t running as fast as you’d like it do. This can be caused by any number of factors related to your network connection, iCarol’s servers, or a combination of both. In most instances, ...