System Requirements

System Requirements

System Requirements

What will each user's computer need installed for full iCarol functionality:
  1. Fast Internet connection. The computer can be running any version of Windows, Macintosh or any other operating system software. There are no minimum performance requirements for the computer, as long as it can access the Internet with a reasonably fast internet connection (like DSL or cable).
  2. To Restrict and Certify a computer
  3. Latest Web browser software
  4. Cookies enabled on your browser: iCarol uses cookies responsibly as prescribed by Microsoft and other trusted technology firms.
  5. A valid email address: Each user is uniquely identify by their email address in order to log into iCarol. If you don’t have an email address, we recommend that you get one from a free service, or use a "fake" email address if needed.
  6. Audio Messaging Notifications, if using iCarol Messaging (Live Chat or SMS/Text)
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