Attachments and Storage Space

Attachments and Storage Space

Additional Storage Space for Attachments

Your iCarol system comes with 1 GB of storage for attachments, which can be added to the following areas of iCarol:
  1. Contact records, including Public Web forms
  2. Help Seeker Profiles
  3. Resource records
  4. News items
  5. Chatboard messages
If your organization exceeds the 1 GB of storage, then additional storage can be added to your system. 
This may have an additional cost associated with it, so if your organization is interested in enabling this feature, then a designated Support Contact from your organization can go to 'Help' in the left side menu and submit a ticket to request more information.

    • Related Articles

    • Create/Submit, Edit, Delete Contact Records

      Create/Submit, Edit, Delete Contact Records Most users can create and submit contact records, unless they have a Trainee security level or their access rights have been limited by an Admin or Supervisor. Create/Submit Contact Records Steps to create ...
    • iCarol Uptime Statistics

      iCarol Uptime Statistics Our service level agreement for uptime is 99.95%, which calculates to an average of about 10 minutes of downtime per week. In May 2017, we calculated our up-time at 99.99%; that’s less than an average of 1 minute of downtime ...
    • Send Referrals by Email

      How to Send Referrals by Email from Within Call Reports If your organization has enabled the feature to Send Referrals by Email, after a referral is made in a call report, users can choose to send all or some referrals to the help seeker by email, ...
    • New Homepage - News & Announcements

      What is the News & Announcements section on the Homepage News & Announcements are posts by vol-staff users with permission to share official updates with others. They can be clicked for details and have two priorities: Standard (shown in a list) and ...
    • Public Web Form

      What is the Public Web Form Feature? The Public Web Form feature allows you to offer an additional method of contact to your organization. Website visitors complete a Public Web Form that when submitted pushes information directly into your iCarol ...