Tutorial Videos: Statistics Analysis Tab (part 1)
The tutorial videos on Statistics Analysis Tab include:
- Analysis Filters: chart type, location filter, time frame filter, contact records and Vols-Staff filter, call content filters, saved charts
- Analysis Issues and Demographics: explanation of reports in the Incoming Calls and Help Seeker contact Demographics sections (ranked bar chart and pie chart) of the Chart Type filter on the Analysis tab in Statistics
- Analysis Summary: explanation of reports in the Help Seeker contact Demographics sections (summary report) of the Chart Type filter on the Analysis tab in Statistics
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Tutorial Videos: Statistics Analysis Tab (part 2)
The tutorial videos on Statistics Analysis tab include: Analysis Resources: explanation of reports in the Resource and Referrals section of the Chart Type filter on the Analysis tab in Statistics Analysis Needs: explanation of reports in the Help ...
Tutorial Videos: Statistics Overview
The tutorial video on Statistics Overview includes: how to access Statistics, high level overview of the reports available
Tutorial Videos: Statistics PRD and Security tabs
The tutorial videos on Statistics PRD and Security tabs includes: PRD: explanation of PRD reports Security: explanation of security reports
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Tutorial Videos: Statistics Calls, Follow-ups, Outbound, Staff-Volunteers and Shifts tabs
The tutorial videos on Statistics Calls, Follow-ups, Outbound, Staff-Volunteers and Shifts tabs includes: Calls: explanation of Calls reports Followups: explanation of Follow ups reports Outbound: explanation of Outbound reports Staff Vols: ...