Tutorial Videos: Statistics Analysis Tab (part 1)
The tutorial videos on Statistics Analysis Tab include:
- Analysis Filters: chart type, location filter, time frame filter, contact records and Vols-Staff filter, call content filters, saved charts
- Analysis Issues and Demographics: explanation of reports in the Incoming Calls and Help Seeker contact Demographics sections (ranked bar chart and pie chart) of the Chart Type filter on the Analysis tab in Statistics
- Analysis Summary: explanation of reports in the Help Seeker contact Demographics sections (summary report) of the Chart Type filter on the Analysis tab in Statistics
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